After some testing, etc....it became fairly obvious, I may be wrong, that when a staff member clicks on a calling client's IP, it's suppose to open the chant window in the NEWSM movie clip.
At the moment, it opens a quite large new window.
I was trying to fix this issue in Flash, but it became obvious, that the chat window url was not so obvious in the fla
If you tell me the initial URL it opens, when the IP is clicked, I can fix this for you.


